Continuous Quality Improvement & the 6-Step Process for Developing New Programs

Continuous Quality Improvement (CQI) is embedded throughout Creating a Family’s six-step program development process. Our approach integrates inclusive feedback, outcome-driven design, and rigorous evaluation to ensure every program is responsive, equitable, and impactful for adoptive, foster, and kinship families. Programs are piloted, refined using real-time data and participant input, and then scaled with ongoing monitoring to maintain effectiveness and equity.

Process	what this provides
1. LISTEN to Discover Needs We begin by identifying the real needs of families and professionals. Through listening sessions with stakeholders, feedback forms, current research, and insights from professionals, we ensure that our programs are grounded in what families and practitioners truly need.	A clear understanding of community priorities and challenges that guides program design.
2. CREATE the New Program Programs are developed with input from leading experts and based on research, trauma-informed practices, and adult learning principles. We use diverse formats such as video interviews, animations, audio interviews, self-paced courses, and interactive cohort learning opportunities.	High-quality, accessible, and practical resources that are engaging and evidence-based.
3. PILOT the New Program We partner with organizations to deliver the new program to participants over an extended period. Feedback is gathered directly from participants to assess effectiveness and areas for improvement.	Real-world data on how the program performs and where adjustments are needed.
4. EVALUATE Effectiveness Formal evaluation is a core part of our CQI process. We collaborate with research teams and use tools such as pre- and post-surveys, feedback surveys, and interviews to measure outcomes and assess impact.	Evidence on whether the program achieves its intended goals and supports families effectively.
5. IMPROVE the Program Using the insights gained during the pilot and evaluation stages, we refine and strengthen the program content and delivery. Adjustments are made to ensure the program better meets the needs of participants.	A stronger, more effective program that reflects participant feedback and research findings.
6. DISTRIBUTE After refinement, programs are scaled and shared broadly with partner organizations and communities. Ongoing monitoring ensures programs continue to meet needs as they evolve.	Widely available, high-quality programs that adapt to changing family and community needs.
CQI: Continuous Program Improvement CQI is not a final step but an ongoing cycle. We continually collect and review feedback, monitor performance data, and adapt programs accordingly. Each iteration strengthens effectiveness, equity, and relevance.	A living, evolving process that ensures programs remain impactful, inclusive, and responsive over time.